NOTE I looked at this post after I was done and decided that
THIS might help. Enjoy.
Well, if nothing else, I'm learning at work which products suck. Last time it was Windows
Vista. Bill Gates even
agrees with me on that one. Now it's
HP. Their products are garbage and their customer support is a circus. Please note that only during one of my 15+ call to HP support could I understand more than 60% of what the tech was saying. As far as I could tell, that call somehow wound up in a Canadian call center rather than the Indian one, eh.
We got this HP OfficejetPro L7780 All-In-One printer back in February and it's been pretty much nothing but trouble. It would occasionally print and copy decently, but much of the time it would either barf out a document that was printed so lightly that it was unreadable or one that was barely readable but had big, black, nasty streaks down the left side of the page. Finally we got sick enough of it and had enough spare time for me to look into it.
First, I google the problem and search their support pages. No good. I look up this particular product on their site and learn that it has a 1-year warranty. Good. February 2008 to May 2008 < 1-year. Time to call and get everything squared away. I call up their 1-800 number and, after wading through those awful robot-menus that are supposed to be more user-friendly that just pushing a button, speak with this real nice girl who transfers me to someone else who finally routes me to the people who deal with these sorts of problems. After going in circles with these clowns, who are trying to get me to check crap like "is it plugged in," "is there paper in it," etc., they finally tell me to print a "Print Quality Diagnostics Page." Well, whatever that thing told them wasn't in any publicly available documentation but whatever it was they decided to send us another one for free under the warranty, but I called just in time since the warranty only has 13 days left on it.
WHAT? 13 days? By my calculations, one year from February 2008 would put the warranty end date somewhere around FEBRUARY 2009! Nope, they say, 13 days. F*ck you, customer! HA HA! Whatever, it's probably some sort of evil HP loophole. Send us the printhead and the printer will be fixed and the warranty be damned. I install it the thing and... Viola, it fires up and prints a beautiful, streak-free "Print Quality Diagnostics Page." Fast forward fifteen seconds and the printer is unresponsive and just keeps showing an error message of "
The following printhead(s) has a problem: Black/Yellow (K/Y)."
Several failed HP "Live chat support" sessions, a phone call or two, several emails and one "successful" chat session later and we're making "real progress." These jokers are check asinine, common sense stuff like checking cables again. Unbelievable. I'm no printer genius, but common sense and the better part of a decade of computer science and electrical engineering classes tell me that lousy print quality isn't due to possible minuscule resistance from a surge suppressor/UPS. So I patronize this dingleberry for a while and finally they offer to send us a new printer, just in time since there are only a couple days left on our warranty. (P.S. The boss and the secretary finally got the warranty thing ironed out. Hopefully)
So the new (remanufactured) printer arrives from HP. Well, part of a printer arrived from HP. I had to literally disassemble the old printer and put the parts onto the new one. How much BS is that? What if this was going someone who isn't mechanically savvy enough to build a printer nearly from scratch? What if the parts coming from the old printer are causing the problem in the first place. What if the problem was with the cords, the print heads, the print cartridges, the print trays, the duplexer, or any of the myriad other parts that they didn't ship with this thing. In any case, I get the S.O.B together, all the parts swapped and the print cartridges and print heads installed (including the brand new, factory sealed black and yellow printhead that we just got). Fire it up and it give us the old familiar
"The following printhead(s) has a problem: Black/Yellow (K/Y)." AHHHH!
I try the old printhead and it works, but still prints the streaks. OK, so in two different printers, each printhead causes the same problem. Does this sound like a printhead problem to you? Because this sounds like a printhead problem to me. I'm guessing that the original problem was caused by a bad black/yellow printhead, which they replaces with another bad one. So I call HP again to get this fixed, figuring they'll send me another head. Instead they offer to, once they receive the original printer back, they'll ship a third printer to us and we can return the second printer. Apparently this makes more sense than just sending us another printhead. I emailed them about this and they told me that this problem "requires one on one support" and that they'd call me. I can't call them, they have to call me. And they haven't called me yet.
So, as disappointing as this end to the story is, that's where we're at with this P.O.S printer. More updates to follow, if there are any.